General requirements for returns are as follows:
- Within 7 days from the delivery date.
- Have proof of purchase such as order number, bank statement,delivery note.
- All sealed items must not be opened.
- The product must NOT BEEN USED.
- The product must be returned in the original packaging.
Reasons
|
Description
|
Damaged
|
The product is
damaged in delivery
|
Defective
|
The product does not
function as described in its manufacturer specification
|
Incorrect/wrong item
|
Not the product the
customer ordered (e.g. wrong size or wrong color)
|
Missing items/parts
|
Missing items/parts
as indicated in the packaging
|
Does not fit
|
Customer receives
the size that was ordered but it does not fit
|
Website error
|
The product does not
match website specifications, description, or image (this issue is
attributable to a website error/misinformation)
|
REFUND will be made after we conduct an evaluation process if your return is valid.
Refund will be in cash form within 1 hours.